Read Our Frequently Asked Questions
Our check-in time is after 14:00 and check-out time is before 12:00 noon.
It is sometimes possible to check in early however this is subject to availability.
To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.
Contact the Hotel – Reach out in advance to request early check-in.
Early Check-in Policy – Some hotels allow early check-in for free, while others may charge a small fee.
Alternative Option – If your room isn’t ready, you may be able to store your luggage and relax in common areas.
Yes, we have various options to arrange tours, with or without guides, half-day to full-day.
Our reception staff will be your consultant to create the best itinerary for you.
Yes, all rates on our website include breakfast.
Our guest can eat breakfast from 6:00 to the sunset at the restaurant, pool side or in the room.
Check Your Booking Confirmation – It should mention if breakfast is included.
Contact the Hotel – If you’re unsure, reach out directly to confirm.
Breakfast Options – If not included, you may have the option to add breakfast for an additional fee.
Yes all rates on our website include following government tax and service charges.
VAT 10%, Accommodation Tax 2% and Service Charge 10%
No, we offer only in town bus station pick up for free and you must contact us and provide the information at least 2 hours before your arrival at siem reap bus station. for airport pick up you will need to book with us seperately.